Here To Talk, Here To Help

Are you a client? A game lover? A blogger? A retail shop? A graphic designer or an illustrator? Do you have a complaint? A question? An offer? Just want to say "hi"? You can always reach out to us. Siclen Studio is a small team that is always here for you—real people, not bots.

Contact Us

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Contact on Discord

The fastest way to get in touch. Usually, we respond within one day.

Join Community

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Contact on Instagram

Almost as fast as Discord. Especially if you want to offer a partnership or a collaboration.

Follow on Instagram

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Customer Support

Want to keep it formal? Please email us at hello@siclenstudio.com.

Our team checks the email box twice a day so we will get to you as soon as your message is seen by one of the team members.

Email us

buy items without headaches

Shipping & Returns FAQ

Do you ship worldwide?

We currently ship to North America, the UK, and most of the EU.

To stay up-to-date about availability in other regions, join our email list.

Also, we ship worldwide on Kickstarter. You can follow us there.

Can I buy your games in retail shops?

Siclen Studio's games are presented in selected stores around the globe. Very exclusive content, though, is presented only in this shop or on Kickstarter.

Please contact us via partner@siclenstudio.com if you are a shop and want to request a sell sheet.

When will I get my order?

Most orders are assembled within 2 days and an average shipping time is 4-7 days.

I made a mistake at checkout. What should I do?

Unfortunately we are not able to stop shipments once they leave our warehouses. But if your order has just been placed, reach out via hello@siclenstudio.com — there is a chance we can help you.

Can I cancel or return my order?

Unfortunately, due to the complexity of logistics, we are not able to cancel orders that have already been paid and sent to the warehouse. It happens automatically.

If you are not sure what product to choose, reach out via hello@siclenstudio.com or ask a question on ourDiscord orInstagram. We will be more than happy to answer your questions and help you make the right decision.

When it comes to returns, you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (including shrink wrap). You’ll also need the receipt or proof of purchase.

To start a return, contact us via hello@siclenstudio.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

I still have some questions...

And we are here to talk! The fastest way to get in touch is via our Discord Community or Instagram. But you can send an email, too: hello@siclenstudio. Normally, we respond during the day.